Last updated 27 August 2026
The short version
If something arrives damaged, faulty, or is not what you ordered, tell us within 48 hours of delivery and we will replace it or refund it in full, including shipping.
Because these are personal-care products, we cannot take back a set that has been worn or opened unless there is a manufacturing fault. Refunds are never left to “seller’s discretion” — the rules below apply to every order.
Damaged, faulty or wrong item
WhatsApp or email us within 48 hours of delivery with your order number and photographs of the item and the packaging.
Once we confirm the issue, we will arrange a replacement or a full refund of the product price plus the shipping you paid. You will not be charged for the return.
Hygiene items we cannot take back
Press-on nail sets, adhesive tabs, files and buffers cannot be returned once the seal is broken or the set has been tried on. This is a hygiene rule, not a preference.
Unopened items in original sealed packaging can be returned within 7 days of delivery. We refund the product price; outbound shipping is refunded only if the item was defective or sent in error.
Sizing
A press-on set that does not fit is not treated as a fault. Sizes are listed on every product page. Call or WhatsApp us before you buy if you want help measuring.
Cancelling an order
You may cancel any time before we dispatch, for a full refund of whatever you have already paid. There is no cancellation fee. On cash on delivery that is the ₹50 confirmation; the courier amount was never taken.
Once the parcel has left the studio it cannot be cancelled. You can still use the returns process above if the item is wrong, damaged or unopened.
To cancel, call, WhatsApp or email us with your order number. We confirm cancellation in writing.
Salon appointments
Salon services booked online or on WhatsApp can be rescheduled or cancelled at no charge if you tell us at least 24 hours before the appointment.
Cancellations inside 24 hours, or a no-show, may forfeit a booking deposit if one was taken. We will say so clearly before you pay any deposit.
If we cancel your slot, we refund any amount already paid in full.
How refunds are paid — timelines
Approved refunds are sent back to the original payment method through Razorpay. We do not issue cash refunds for online orders.
We initiate the refund within 2 working days of approving it. Your bank or UPI app then takes 5–7 working days to show the credit. That 5–7 working-day window is the customer-facing timeline Razorpay and our partner banks require us to publish.
We message you when the refund has been sent from our side. If it has not appeared after 7 working days, write to us with your order number and we will raise it with Razorpay.
Failed, duplicate or incomplete payments
If a payment is captured more than once, or captured when the order did not go through, we refund the extra amount on the same 2 + 5–7 working-day timeline once we see it in Razorpay.
How to raise a complaint
Email, call or WhatsApp us with your name, order or booking reference, and what went wrong. We acknowledge every complaint within 48 hours and aim to resolve it within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
Grievance Officer, Customer Support Lead, File & Style.
Email: [email protected]. Phone / WhatsApp: 7042599796.
Postal address: H-11/C, Basement, Kalkaji Main Road, near McDonald's, Block H, Kalkaji, New Delhi 110019. Hours: Monday to Saturday, 11 AM – 8 PM. Sunday, 11 AM – 6 PM..
Getting in touch
File & Style
H-11/C, Basement, Kalkaji Main Road, near McDonald's, Block H, Kalkaji, New Delhi 110019
Call or WhatsApp 7042599796
Email [email protected]
Monday to Saturday, 11 AM – 8 PM. Sunday, 11 AM – 6 PM.